FAQ

Update : 12th July 2021

We are currently experiencing delays of 7-10 days because of reduced staff. Unfortunately lots of our team are having to self isolate, which means we are working with a skeleton crew at the moment.

Coronavirus has affected a few things for us:

- We are working reduced hours, so packing is taking a little longer than usual.

- We have had a surge in demand, and we are working as quickly as we can.

Please be patient. If you've received a shipping notification, your order has been sent. You can also check Royal Mail's website to see how your area is being affected.

Update 12th July 2021:

We are currently experiencing delays of 7-10 days because of reduced staff. Unfortunately a lots our colleagues have been told to self isolate and we are working with a skeleton crew as quickly as we can to get orders roasted and shipped.

Yes, but we have reduced the number of people packing, so orders are taking a little longer than usual to send out. Though we hope to get your order sent out straight away, please allow us an extra 5 days before receiving a shipping notification. We promise we'll get it out to you as soon as possible!

If you have one of our older coffee subscriptions, or your subscription was a gift, you won't receive a notification each time your coffee is sent out. Where your coffee was usually sent around the same day each month, due to a surge in orders, we are running a little behind with all orders, so please expect delays of around a week. Royal Mail are also dealing with an increase in deliveries, so once we've posted your coffee, there may be additional delays. If you are concerned, please email us, and we can let you know if we've sent your coffee yet.

For the time being, we are mostly working remotely, so if you have a query about your order, the fastest way to get hold of us is via email info@weaniebeans.com or send us a message on instagram.

Yes, thank you! We are mostly working from home, but our packing house is still functioning fully, albeit a little slower than usual. Our coffee is being roasted one a week, so there be some delays if we haven't planned in enough roasted coffee.

Yes, absolutely! Just make sure the shipping address is theirs, and not your own, and make sure you enter your email address at the checkout, not theirs - or they will receive the receipt and shipping notification.

Of course! When you reach checkout, there is a box for any order notes or comments - just write your message in there and it will be printed on the packing slip along with your order. We can add a handwritten note too, just let us know if you’d prefer it handwritten.

Unfortunately, we don’t offer a student discount at the moment.

We accept Visa, Mastercard, Maestro, Amex and Paypal.

If you have an auto-renewing subscription, you will have received an email a few days before we bill your card; please make sure there are enough funds available in your account. We will automatically try to charge your card again two more times, but if your card is declined on the third attempt, your account will be on hold. You can change your card details by logging into your account or contact us, and we can help you do this.

We roast on Wednesdays and ship the same day. So if you order on a Thursday, your coffee will not be shipped until the following Wednesday. If you order equipment or accessories, we will ship these immediately, unless you have ordered coffee in the same basket.

Orders for espresso machines and MoccaMasters are sent direct from the manufacturer and will take 5-10 days to be delivered.

We sure do! Small orders are usually sent Royal Mail international, for any heavier parcels, we ship with a courier.

Please note that some items may incur a customs charge. We recommend you check your area to find out what extra costs you may incur.

We ship every week and roast a different single origin every month. You should receive your coffee close to the day of the month you placed your order. So you will receive your coffee around the same time every month.

Yes, if you are signed up to receive 250g - these are all sent in letterbox friendly packages. If you have a particularly small letterbox, the packages may not fit through your letterbox, but this is very rare, and we can usually find an alternative.

If you received 500g, 750g or 1kg subscriptions, these will not fit through a letterbox, so if you won’t be in to receive it, please let us know a safe place for it to be left, or have it sent to a work address to be sure.

All orders weighing 500g or more are trackable, you should have received a tracking number in your shipping notification. If you haven’t, please contact us, and we will track it for you.

Orders are sent Royal Mail 2nd Class.

Of course, just add a note at the checkout with your ideal delivery date, and we will postpone shipments until then.

We’re so pleased you’re enjoying the coffee we’ve chosen for you! If you have a subscription which you pay for monthly, just log in to your account and you can amend the amount of coffee you receive and how often you receive it. If you have a yearly coffee subscription, please email us, and we can amend this for you.

Just send us an email, making sure to include both your old and your new address, and we will update this for you.

Sure! Just email us a week or two before you want your subscription paused, and let us know when you want it restarted. Coffee will be sent every 4 weeks from the new start date.

Please email us at:
info@weaniebeans.com
and we will try to get back to you within 1 working day